Refunds & cancellation

Dira Prop sells two things: contact credits, which unlock a seller's phone number, and listing promotions, which make a listing appear more often in the feed. Both are delivered digitally and immediately. This page explains when each can be cancelled or refunded.

Contact credits

Credits are added to your account as soon as payment succeeds. Because delivery is immediate, a credit pack cannot be cancelled once bought.

Unused credits are refundable within 7 days of purchase. If you have bought a pack and not spent any of it, write to us within 7 days and we will refund the pack in full. Partly used packs are not refundable, but see the next section.

When a credit is returned to you

If you spend a credit and the number you unlock is wrong, disconnected, unreachable, or belongs to someone who has nothing to do with the listing, report the listing from inside the app. Once we verify it, the credit is returned to your balance. Report it within 7 days of unlocking so we can still check the number.

A credit is not returned because the seller did not pick up, did not reply, would not negotiate, had already sold the property, or because you changed your mind. The credit buys the contact detail, not an outcome.

Listing promotions

A promotion starts as soon as payment succeeds and runs for the number of days you bought. Because it starts immediately, it cannot be cancelled part-way and no pro-rata refund is given for the remaining days.

You are refunded in full if:

the promotion was charged but never activated on your listing; or a fault on our side stopped the promotion running for more than 24 hours in total during its term; or you were charged more than once for the same promotion.

A promotion buys increased frequency in the feed for a set number of days. It does not guarantee any particular number of views, enquiries, calls or a sale, and no refund is due because the result was disappointing.

If we remove your listing for breaking the terms of use — a fake, duplicate, misleading or unlawful listing — any promotion running on it ends with it and is not refunded.

Failed and duplicate payments

If money leaves your account and the credits or promotion do not appear, you are refunded in full. Our system re-checks pending orders automatically, so most of these correct themselves within a few minutes. If it does not, contact us with the date, amount and payment reference.

If your payment fails at the bank or gateway, no amount is captured. Where a bank has placed a hold, it is released by the bank, usually within 5 to 7 working days.

Deleting your account

Deleting your account forfeits any unused credits. They are not refunded. If you want a refund on unused credits, request it before you delete the account.

How to request a refund

Write to us with your registered phone number or email, the date and amount of the payment, and the payment reference shown on your receipt. We acknowledge refund requests within 2 working days and decide within 7 working days.

How long a refund takes

Approved refunds are sent back to the original payment method through Razorpay. We initiate the refund within 3 working days of approving it. Once initiated, the money typically reaches your account in 5 to 7 working days, depending on your bank or card issuer. UPI refunds are usually faster.

Refunds are made in Indian Rupees to the same account the payment came from. We cannot refund to a different card, account or UPI ID.

Contact for refunds